Susan Otten, COO of VITAL WorkLife, joined the company in 2014, has rich experience in communications, marketing, process improvement, organizational development and consulting. Susan has been a successful business strategy and marketing consultant, as well as has held numerous leadership roles in both large and small companies in a variety of industries. Susan has presented on a variety of topics, including B2B social media, is the Immediate Past President for the International Association of Business Communicators, Minnesota Chapter, leads the IABCMN Masterminds group for Healthcare Veteran Communicators and supports the University of St. Thomas entrepreneur competition, e-Fest and mentorship program. Susan has her B.S. degree in Human Ecology from the University of Minnesota – Twin Cities, her MBA with a concentration in Marketing and Organizational Development from Illinois Benedictine University – Chicago and holds certifications as an Accredited Business Communicator (ABC), Strategic Communication Management Professional (SCMP) and is GRI certified for Sustainability Reporting.