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Accountability for Results

We’re committed to having an experienced account team, including a senior EAP consultant, assigned to each organization we serve. Your team will check in regularly with you to review program utilization and outcomes, identify needs, and uncover opportunities to increase the effectiveness of any solution we put in place.

As long as you’re our client, we’ll stay active and visible within your company, building a relationship with your employees to keep them healthy, and keeps you happy with the bottom line.

Nearly 86% of employees treated for depression report improved work performance (Willis Health Productivity Survey, 2011).

Always On Call, Online and On Top of Your Needs

At VITAL WorkLife, we make it easy for employees to quickly access the resources they need, whenever and wherever they need them. We’re always fast, responsive and supportive. Employees never have to wait to get help.

24/7 Live Phone Support

When you, your employees or members of their extended family call, a real person will always answer the phone. You won’t get voice mail. You won’t have to plow through a phone menu of services. A qualified professional is always available, and there’s no limit to the number of times you can call.

Warm Transfers

We know how difficult it is to ask for help so when your employees ask for a face-to-face session, we’ll make every effort to stay on the line and warm transfer them to appropriate professionals in our network. we know participants with scheduled appointments are more likely to follow through on getting the help they need. That’s good for them and for your return on investment.

World-Class Web Services

The place to go for information and resources you can trust on topics ranging from parenting and eldercare, health and wellness, and emotional health to career and leadership development, financial planning, pet care, automotive repair and more.  On our member portal, you’ll find easy-to-use online training modules, live and interactive webinars, audio files, resource search and assessment tools, as well as financial calculators and more.

In a recent survey of participants who used our services, 98% said they would recommend VITAL WorkLife.

Helping You Maximize Your Benefit

Account Management Tools

As a client of VITAL WorkLife program, your organization’s upper management and line supervisors have access to in-depth behavioral expertise designed to help you strengthen your leadership, enhance your work environment and grow your business.

Regular Account Reviews

You’ll have ongoing meetings with your VITAL WorkLife Account Manager to review EAP utilization, return on your investment, outcome measurement and satisfaction surveys, as well as discuss your goals and objectives, and how we can support them.

Links to EAP Industry News

Whenever we find articles that can help you justify your EAP investment to senior management and shareholders, we will share them with you.

Proactive Knowledge of Your Industry & Organization

Your VITAL WorkLife Account Manager will work hard to stay on top of what’s happening at your organization and in your industry so we be can prepared to assist you should sudden growth or contraction occur — and your Employee Assistance Program can play an important role in making the transition both less traumatic and more productive.

EAP Benefit Promotion

Tools for Boosting Utilization

In the addition to the onsite or webinar orientation you and your organization’s managers and supervisors will receive,VITAL WorkLife will remain actively involved in helping you promote your organization’s EAP benefit to your direct reports. Among the services we provide:

Online Training Materials

Online training information and PowerPoint presentations you can use when talking to employees about their EAP.

Newsletters

Your organization can receive an electronic newsletter from VITAL WorkLife for you to distribute by e-mail throughout your organization or to select employees, such as managers and supervisors. And, each quarter, you’ll receive a newsletter from VITAL WorkLife focusing on aspects of your EAP benefit specific to your needs as managers. Ongoing blog posts are also available online and on demand to support your employees 24 x 7 x 365 with new information.