Mitchell Best | CEO & President of Client Services
Mitchell Best is CEO & President of Client Services for VITAL WorkLife, a national behavioral health consulting organization serving the well being needs of organizations and employees for over 30 years. He joined the company in 2001 as Director of Business Development, was promoted to Vice President of Business Development and Account Services, then to COO before buying the company in 2013. Mitch utilizes his breadth of experience and industry expertise to provide strong business leadership for the organization and direct oversight to the client services team. He previously served in account services and business development roles for companies in the technology and services sectors.
Mitch holds a BA degree in Psychology from the University of Minnesota.
Susan Otten, MBA, ABC | Chief Operating Officer
Susan joined VITAL WorkLife in 2014 with rich experience in marketing, communications, process improvement and consulting. She has been a successful business strategy and marketing consultant, as well as held numerous leadership roles in both large (Apple and AGCO) and small companies in a variety of industries, including her own consulting practice. Susan has presented on a variety of topics, including B2B social media, is the Immediate Past President for the International Association of Business Communicators, Minnesota Chapter and supports the University of St. Thomas entrepreneur competition, e-Fest and mentorship program.
Susan has a BS degree in human ecology from the University of Minnesota – Twin Cities, an MBA with a concentration in marketing and organizational development from Illinois Benedictine University – Chicago, as well as certification as an Accredited Business Communicator (ABC).
Nicole Hale | VP of Operations
Nicole Hale, VP of Operations, joined VITAL WorkLife in 2004 as Business Manager. Her strong contributions to the company led to her promotion to Director of Finance and then to VP of Operations. Nicole previously served in management, finance and human resources for companies in the healthcare, staffing and financial services sectors.
Nicole holds a BS degree in Finance and Accounting from St. Cloud State University.
Sarah Prom, MA, LPC, ODCP | Director of Service Delivery, Senior Consultant
Sarah leads the Service Delivery Team for VITAL WorkLife and serves as a Senior Consultant and Practice Lead for the Training & Education Practice. She has more than 10 years of counseling, coaching and mediation experience. Sarah has trained mediators nationally and internationally and has expertise in the areas of team development and facilitation, workplace stress and conflict management, marital issues and workplace training.
Sarah received her MA in Counseling from the University of North Dakota, is a licensed Professional Counselor, a Certified Transformative Mediator and Organization Development Certified Professional (ODCP).
Ann Battle, MSW, LICSW | Senior Consultant
Ann is a Senior Consultant for VITAL WorkLife. She has over 15 years experience as a therapist, case manager and crisis counselor in a variety of settings. Ann has expertise working with families, couples, adults, the elderly and veterans addressing depression, anxiety, substance abuse, and chronic mental illness.
Ann received her MSW from the University of Texas and is a Licensed Independent Social Worker.
Liz Ferron, MSW, LICSW | Senior Consultant
As our Physician Practice Lead, Liz Ferron manages Physician Well Being Resources services for VITAL WorkLife, as well as oversees all solutions of our healthcare clients. Liz is a member of our Physician Advisory Team and provides training, consultation, counseling and coaching to healthcare administrators and individual practitioners in many areas, including stress management, change management and conflict resolution.
Liz is a Licensed Independent Clinical Social Worker and received her MSW degree in clinical social work from the University of Minnesota. She has served three terms as President of the Minnesota Employee Assistance Program Administrators and Counselors (MEAPAC) and is a former adjunct faculty member at the College of St. Benedict.
Liz discusses how helping physicians benefits both the physician and their organization.
Click below to watch the video.